Refund policy

This Refund and Return Policy applies to purchases made through acase.store (the Store), operated by Nikit Kamardins trading as ACASE LED. Contact: contact@acase.store.

1. Contact Us Before Returning Anything

To request a cancellation, return, exchange, repair, replacement, or refund, email contact@acase.store with your order number and a clear description of the request. If the item is damaged, defective, incomplete, or incorrect, include clear photographs or video and photographs of the packaging and shipping label where reasonably requested.

Do not send any item to the dispatch address shown on the parcel. The authorized return location may differ from the dispatch location and may be outside your country or region. Returns sent without instructions or to an unauthorized address may be refused or may not be recoverable, to the extent permitted by law.

2. General Rule: No Voluntary Change-of-Mind Returns

Except where mandatory consumer law gives you a right to cancel or return, all sales are final. We do not provide voluntary returns, refunds, or exchanges because you changed your mind, selected the wrong size or color, no longer need the item, found a lower price, missed an event, dislike a non-defective item, or made an incorrect selection.

Where permitted by law, we may choose at our sole discretion to authorize an exchange, store credit, partial refund, or other goodwill solution. A prior exception does not create an obligation to approve another request. Written authorization is required before any voluntary return.

3. EU, EEA, and United Kingdom Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you generally have the right to withdraw from an eligible online purchase without giving a reason within 14 days after you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, send an unambiguous withdrawal notice to contact@acase.store before the 14-day period expires. You may use the model form at the end of this Policy, but it is not required. After notifying us, send the goods to the authorized return location without undue delay and no later than 14 days after your notice.

You bear the direct cost of returning goods when exercising the ordinary right of withdrawal, unless we agree otherwise or applicable law requires us to pay. The authorized return location may be an international location outside your country and outside the EU, EEA, or UK, so international tracked return shipping may be substantial. Obtain the address and instructions from us before shipping.

We will reimburse eligible payments, including the least expensive standard delivery method offered for the original order, without undue delay and within the period required by law. We may withhold reimbursement until we receive the goods or you provide evidence of having sent them back, whichever occurs first. Additional costs for express or upgraded delivery are not reimbursed beyond the cost of standard delivery.

You are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Sale or promotional pricing alone does not remove a statutory withdrawal right. Any statutory exception is applied only where applicable law genuinely permits it.

4. Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, appears defective, is materially different from the description, is the wrong item, or is missing a component, contact contact@acase.store as soon as reasonably possible. For shipping damage, contacting us within 7 days helps us investigate with the carrier, but this requested reporting period does not limit non-waivable legal rights.

We may require reasonable evidence and may ask that the item be made available for inspection. Do not alter, wash, repair, dispose of, or continue using an allegedly unsafe item before receiving instructions, except where necessary to prevent injury or further damage.

If a claim is verified, the available remedy may include repair, replacement, resupply of a missing part, price reduction, or refund. The remedy depends on the nature and seriousness of the problem and the mandatory law that applies. Where the law gives the consumer the choice of remedy, we will honor that choice. Reasonable return costs for verified non-conforming goods will be paid or reimbursed where required by law.

5. Return Condition

For a voluntary return approved as a goodwill exception, the item must be unused, unworn, unwashed, unaltered, free from odors and marks, and returned with all tags, accessories, manuals, protective materials, and original packaging. We may reject a voluntary return or reduce a voluntary refund if these conditions are not met.

For a statutory withdrawal return, you may inspect the item only as you reasonably could in a physical shop. Original packaging is requested where available but is not used to remove any legal right that cannot be waived. A defective-goods claim is not rejected solely because original packaging is unavailable.

6. Return Shipping and Risk

Use a tracked, reliable shipping service and retain proof of shipment. For voluntary returns and ordinary statutory withdrawal returns, you are responsible for the parcel until it reaches the authorized recipient, except where applicable law provides otherwise. We do not accept cash-on-delivery returns or unauthorized collection charges.

If we provide a prepaid label for a return that is not legally our responsibility, its cost may be deducted from any discretionary refund if this was clearly agreed in advance.

7. Refunds

Approved refunds are issued to the original payment method. Processing time after issuance depends on the payment provider and bank. Shipping, duties, taxes, handling charges, and other amounts are refunded only where this Policy or applicable law requires it.

We may deduct an amount permitted by law for diminished value, missing components, damage caused after delivery, or agreed return-shipping costs. We do not charge a fee merely for exercising a non-waivable statutory right.

8. Cancellations Before Dispatch

Email contact@acase.store immediately if you want to cancel or change an order. We will try to assist, but cancellation or modification is not guaranteed once processing has begun, stock has been allocated, an address label has been created, or the order has entered fulfillment. This section does not limit any statutory withdrawal or cancellation right.

9. Refused, Unclaimed, and Undeliverable Parcels

Refusing delivery or failing to collect a parcel is not automatically an approved cancellation or return. Where permitted by law, any refund may be reduced by actual non-refundable outbound shipping, return shipping, duties, carrier charges, or loss caused by an incorrect address. Mandatory consumer rights remain unaffected.

10. Mandatory Rights

Nothing in this Policy excludes, restricts, or replaces any consumer guarantee, legal warranty, withdrawal right, or remedy that cannot lawfully be excluded under the law applicable to you. In Australia, New Zealand, Canada, the EU/EEA, the UK, and other jurisdictions with mandatory consumer protections, those protections apply in addition to this Policy.

Model Withdrawal Form - EU/EEA/UK (for customers to complete)

To: Nikit Kamardins, trading as ACASE LED, Lubānas iela 129 k-4, Apartment 142C, Riga, LV-1021, Latvia; email: contact@acase.store

I hereby give notice that I withdraw from my contract of sale for the following goods: [describe goods].

Ordered on / received on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].