Shipping policy

This Shipping Policy applies to orders placed through acase.store. ACASE LED ships internationally using third-party fulfillment and carrier networks. Contact: contact@acase.store.

1. Processing Time

The processing estimate displayed on the product page or at checkout when you place the order applies to your purchase. Unless a different estimate is displayed, please allow 3 to 14 business days for processing after we receive a complete order and successful payment authorization. Most orders are prepared in approximately 3 business days.

During high demand, stock allocation, payment or order verification, address checks, product preparation, supplier or carrier disruption, public holidays, or other unforeseen circumstances, processing may take 7 to 14 business days. Business days exclude Saturdays, Sundays, and public holidays relevant to the fulfillment location. Processing estimates are not guaranteed dispatch dates unless expressly confirmed.

2. International Fulfillment

Orders may be fulfilled and shipped by third-party international suppliers, warehouses, or fulfillment partners. Dispatch origin may vary by product, stock availability, and destination. An order may arrive in more than one parcel and parcels may use different carriers or routes.

The address printed on a parcel is not necessarily an authorized return address. Contact us before returning anything.

3. Transit Estimates

For many destinations, delivery after dispatch is usually about 2 weeks. International delivery may take approximately 2 to 6 weeks depending on the destination, customs processing, peak periods, local carrier disruption, remote-area service, and the cross-border route. Any estimate displayed at checkout, on a product page, or in a shipping confirmation is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

Processing time and transit time are separate. Tracking availability does not necessarily mean that the carrier has completed its first scan.

4. Tracking

Where tracking is available, we will send or add the tracking information after dispatch. It may take several business days for cross-border tracking events to appear or synchronize between the origin and destination carriers. Tracking may change when a parcel is transferred to a local carrier.

5. Customs, Import VAT, Duties, and Carrier Fees

International shipments may be subject to import VAT, customs duty, brokerage, postal handling, or other destination charges. Taxes or duties are included only if the checkout or order confirmation expressly states that they were collected or that delivery is duty paid.

Otherwise, and where applicable law permits, the recipient is responsible for destination charges collected by customs, postal authorities, or the carrier. We do not control the amount or processing time. Refusal to pay destination charges is treated under the refused-parcel section below, subject to mandatory consumer law.

6. Address Accuracy

You are responsible for providing a complete and accurate delivery name, street address, apartment or unit, city, region, postal code, country, email, and telephone number where requested. Contact us immediately if you notice an error. We cannot guarantee an address change after processing begins.

Where permitted by law, additional costs caused by an incorrect or incomplete address, failed delivery, or customer-requested re-shipment may be charged to the customer. We do not change a destination country after dispatch.

7. Delays and Availability

We aim to use reasonable processing estimates supported by available stock and fulfillment information. If we learn that we cannot dispatch within the promised or applicable period, we will provide a delay notice, revised information where available, and an opportunity to cancel for a full refund where required by law.

If no reliable revised date is available or fulfillment becomes impossible, we may cancel the affected item or order and refund the amount paid. Store policies published after an order do not retroactively remove rights attached to that order.

8. Delivery, Loss, and Damage

If tracking does not update for an unusual period, a parcel appears lost, or the parcel arrives damaged, contact us promptly with your order number and supporting information. We may ask you to cooperate with a carrier investigation and preserve packaging.

A carrier's delivered scan is evidence of delivery but does not automatically determine every claim. We will review the tracking, address, delivery evidence, and applicable law. Mandatory rules governing risk of loss and delivery remain unaffected.

9. Refused or Unclaimed Parcels

A refused or unclaimed parcel is not automatically an approved cancellation. If the parcel is returned, we will review it after receipt. Where permitted by law, an eligible refund may be reduced by actual non-refundable shipping, return, duty, tax, brokerage, handling, or recovery costs. If a parcel is destroyed, abandoned, or not returned, a refund may be unavailable except where mandatory law requires otherwise.

10. Shipping Restrictions and Order Cancellation

Although the Store may allow orders from many countries, delivery is not guaranteed to every address or territory. We may reject or cancel an unshipped order because of carrier limitations, sanctions, customs rules, product restrictions, product-safety requirements, address risk, or other legal or operational restrictions. Any captured payment for a cancelled order will be refunded.

11. Contact

For shipping questions, contact contact@acase.store and include your order number. Postal operator: Nikit Kamardins, Lubānas iela 129 k-4, Apartment 142C, Riga, LV-1021, Latvia.