Privacy Policy

This Privacy Policy explains how Acase (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit acase.store, make a purchase, or otherwise interact with our website.

By using our Site, you acknowledge that your information may be collected and processed as described in this Privacy Policy.

Contact

If you have any questions about this Privacy Policy, would like more information about how we handle your data, or would like to submit a complaint or request, you can contact us at:

Acase
Email: contact@acase.store
Phone: +447537181016
Address: UUS TN 1A-29, 30322, IDA-VIRUMAA, KOHTLA-JÄRVE, Estonia

Personal Information We Collect

We may collect personal information in several ways depending on how you use our Site.

1. Device and usage information

When you visit our Site, certain information may be collected automatically to help the website function properly, improve performance, and better understand how visitors use the Site. This may include:

IP address
browser type and device information
time zone and language settings
cookie identifiers
pages viewed, products browsed, and search terms
interactions with the Site

Some of this information may be collected through cookies, pixels, tags, log files, or similar technologies. Where required by applicable law, non-essential tracking technologies are only activated after you provide consent through our cookie banner or privacy preferences tool. Shopify-powered storefronts use both essential and analytics/advertising-related cookies, and Shopify maintains a current public cookie inventory for merchant storefronts.

2. Order information

When you place an order or attempt to place an order, we may collect information such as:

your name
billing address
shipping address
payment details
email address
phone number
order history and transaction details

We use this information to process payments, fulfill orders, arrange shipping, send confirmations, communicate with you, and help prevent fraud.

3. Customer support information

If you contact us, we may collect the information you provide in your message, along with any information needed to respond to your request and support your order.

How We Use Your Personal Information

We use your personal information to operate our store and provide our services, including to:

display and maintain the Site
process payments and fulfill orders
ship products and send order updates
provide customer support
detect, prevent, and investigate fraud or misuse
improve the Site, product offerings, and customer experience
send marketing communications where permitted by law or where you have consented

Sharing Your Personal Information

We may share your information with trusted service providers that help us operate our business and fulfill our services.

For example, our store is powered by Shopify, which processes information needed to host the storefront, support checkout, and provide merchant services. Shopify explains that, in merchant-store contexts, the merchant decides retention and many processing purposes, while Shopify also provides related infrastructure and cookie technologies.

We may also share your information:

with payment processors and shipping partners
with analytics and advertising providers
when required by law, regulation, subpoena, court order, or lawful request
when necessary to protect our rights, users, or business operations

Analytics and Behavioural Advertising

We may use analytics and advertising technologies to understand how visitors use our Site and to measure the performance of our marketing.

Depending on your settings, region, and consent choices, this may include technologies such as:

Google Analytics
Meta Pixel
Google Ads Conversion Tracking
Pinterest Tag
TikTok Pixel

These tools may collect information about your device, browsing activity, purchases, and interactions with our ads or website. They may be used for analytics, conversion tracking, audience creation, and remarketing.

We are not responsible for the privacy practices of third-party advertising platforms once information is processed under their own policies. We recommend reviewing the privacy materials of those providers directly. Shopify also notes that cookies, social plugins, pixels, and tags may be used for analytics and behavioural advertising on Shopify-powered properties.

Lawful Bases for Processing (EEA Residents)

If you are located in the European Economic Area, we process personal information on one or more of the following legal bases, depending on the circumstances:

your consent
performance of a contract with you
compliance with legal obligations
protection of vital interests
legitimate interests that do not override your fundamental rights and freedoms

Under EU data protection rules, individuals may have rights including access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with a supervisory authority.

Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, comply with legal and tax obligations, resolve disputes, enforce agreements, and maintain business records.

If you request deletion of your personal information, we will review and act on that request in accordance with applicable law. Shopify states that, where it acts as a processor/service provider for a merchant store, the merchant determines retention for that data.

Automated Decision-Making and Fraud Prevention

We do not use fully automated decision-making that produces legal or similarly significant effects on customers without meaningful safeguards.

However, certain service providers, including platform and payment tools, may use limited automated systems for fraud detection, risk scoring, payment verification, failed transaction review, or abuse prevention.

Selling or Sharing Personal Information

We do not sell your personal information for money.

However, under some privacy laws, certain disclosures to advertising or analytics partners may be considered “sharing” for cross-context behavioural advertising. California’s privacy framework recognizes rights related to knowing, deleting, correcting, and opting out of sale or sharing of personal information.

Your Privacy Rights

EEA residents

If you are in the EEA, you may have the right to:

request access to the personal information we hold about you
ask us to correct inaccurate information
request deletion of your personal information
object to or restrict certain processing
request data portability where applicable
withdraw consent where processing is based on consent
lodge a complaint with a supervisory authority

The European Data Protection Board states that controllers must facilitate the exercise of these rights, though some rights do not apply in all situations.

California residents

If you are a California resident, and if the CCPA applies to our processing, you may have rights such as:

the right to know what personal information we collect, use, or disclose
the right to request deletion
the right to request correction of inaccurate information
the right to opt out of the sale or sharing of personal information
the right to non-discrimination for exercising your privacy rights

The California Attorney General explains these rights on its official CCPA page.

To exercise any privacy request, please contact us at contact@acase.store.

Children

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

Cookies and Similar Technologies

We use cookies and related technologies to:

keep the Site functioning properly
remember preferences and cart activity
improve performance and analytics
understand traffic sources and user behaviour
support advertising and remarketing where permitted

Some cookies are essential for the store to work. Others are used for analytics, reporting, advertising, social media, or content functionality. Shopify publishes and updates the cookie categories and examples used on merchant storefronts, and these may change over time depending on storefront configuration and third-party services.

You can usually control cookies through:

our cookie banner or privacy settings tool, where available
your browser settings
the privacy or ad settings offered by third-party platforms such as Google, Meta, Pinterest, or TikTok

Please note that blocking some cookies may affect how the Site works.

Do Not Track

Because there is no single, consistently applied industry standard for responding to “Do Not Track” browser signals, we do not automatically change our data collection practices solely based on such signals.

International Transfers

Because we use service providers that operate internationally, your personal information may be processed outside your country of residence, including outside the EEA where applicable. When required by law, we rely on appropriate safeguards for such transfers.

Shopify notes that it receives and processes personal data through different regional entities and cross-border service arrangements depending on where the user is located.

Complaints

If you have concerns about how we process your personal information, please contact us first and we will do our best to resolve the issue.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. In Estonia, the supervisory authority is the Andmekaitse Inspektsioon (Data Protection Inspectorate).