Shipping Policy

This Shipping Policy applies to all orders placed through Acase. By placing an order on our website, you agree to the terms described below.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

We prepare and dispatch orders from Monday to Friday. During busy periods such as holidays, promotions, or seasonal sales, processing times may be slightly longer than usual.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Shipping Destinations

We ship internationally and deliver to most countries worldwide.

If you are unsure whether we can ship to your location, please contact us before placing your order.

Estimated Delivery Times

Delivery times depend on the destination, customs procedures, and the performance of local postal or courier services. The timeframes below begin after the order has been shipped.

United States & Canada
Estimated delivery time: 8–18 business days

United Kingdom
Estimated delivery time: 7–15 business days

Europe (including Ireland)
Estimated delivery time: 8–20 business days

Australia & New Zealand
Estimated delivery time: 10–20 business days

Middle East
Estimated delivery time: 8–18 business days

Asia
Estimated delivery time: 12–30 business days

South America
Estimated delivery time: 15–35 business days

Please note that these delivery windows are estimates only. Delays may occur due to customs inspections, local regulations, weather conditions, carrier issues, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated during checkout.

Changes to Shipping Address

If you need to update your shipping address, please contact us within 24 hours of placing your order at contact@acase.store.

Once an order has already been dispatched, we may no longer be able to change the delivery address.

Order Cancellations

Orders may be canceled before they are shipped.

If your order has already been dispatched, please refer to our Refund Policy for the next steps.

Tracking Information

All orders include tracking.

After your order has been shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for the tracking information to update in the carrier’s system.

If your order has not arrived within 20–35 business days after you received your shipping confirmation email, please contact us with your full name and order number so we can assist you.

Damaged or Lost Packages

If your package arrives damaged, please contact our customer support as soon as possible and include clear photos of both the packaging and the item.

If your package appears to be lost in transit, please get in touch with us. We will review the situation and work with you to find an appropriate solution.